Diversity and Equality
As a major employer and one of the largest government departments HM Revenue & Customs has a significant part to play in implementing the Government’s policies on diversity and equality. Our high profile activities, which bring us into contact with the majority of the population, make it essential that we take a strong lead.
Our Goal is therefore to become a flagship organisation, leading by example and demonstrating, in measurable ways, that diversity is an integral part of our working life. We are continuing to work towards:
- Our services being accessible and sensitive to different customer needs;
- Our compliance activities and our work at ports and airports taking account of the needs and expectations of small and large businesses and of the individuals with whom we come into contact; and
- Our workforce reflecting the diversity of the communities we serve.
We firmly believe that Diversity is good for business. Using diversity skilfully enables us to better understand and interact with our customers and to benefit from the creativity and innovation of all our staff.
Diversity and equality must be a fundamental part of our structures and processes; our corporate values; our people and their skills and attitudes; …. Our diversity agenda requires a business and emotional commitment. Each of us has a part to play in ensuring that good diversity management is at the core of everything we do.
