In this section:
- Find the most effective way to contact us
- Agent priority and dedicated lines
Agent priority and dedicated lines
If you need to contact us regarding a client's personal Self Assessment tax affairs, partnership matters, PAYE (Pay As You Earn) for individuals issues or tax credits claims, you can use our Agent Priority and Dedicated Lines to save you time.
All our Taxes Contact Centres that deal with personal Self Assessment and PAYE for individuals now offer a dedicated line for agents and we've provided a nationwide number for agents dealing with tax credits claims.
Please remember that these services are for authorised agents only. If we cannot verify that you are formally authorised to speak to us on your client's behalf, we will not be able to proceed with the call. For this reason, it's important that you don't give these numbers to your clients.
This guide will show you how to find the numbers you need and what you can expect when you call a dedicated or priority line.
On this page:
- Find your client's Contact Centre
- Agent Dedicated Lines - what you can expect
- Agent Priority Line for tax credits- what you can expect
Find your client's Contact Centre
For personal Self Assessment tax affairs, partnership issues and PAYE for individuals matters, the Taxes Contact Centre you need to call will depend on your client's tax office. You can find your client's Contact Centre by checking correspondence from us to your client or using our Contact Us tool.
Find a client's Contact Centre using Contact Us
If you know which Contact Centre you need to call, you can use the Agent Dedicated Line for this Contact Centre.
| Contact Centre | Agent Dedicated Line number | Start date |
|---|---|---|
East Kilbride |
0845 366 7897 |
December 2007 |
| Bradford | 0845 366 7898 | December 2007 |
| Cardiff | 0845 366 7880 | Tuesday 8 July 2008 |
| Bootle | 0845 366 7895 | Thursday 10 July 2008 |
| Manchester | 0845 366 7855 | Tuesday 15 July 2008 |
| Belfast | 0845 366 7896 | Thursday 17 July 2008 |
| Portsmouth (including Bournemouth) | 0845 366 7852 | Tuesday 22 July 2008 |
| Sunderland | 0845 366 7823 | Thursday 24 July 2008 |
| Livingston | 0845 366 7837 | Tuesday 12 August 2008 |
| Newcastle | 0845 366 7834 | Thursday 14 August 2008 |
| Peterlee | 0845 366 7854 | Tuesday 26 August 2008 |
| Liverpool | 0845 366 7857 | Thursday 30 October 2008 |
Full listing of Agent Dedicated Lines and the tax office areas they cover
Agent Dedicated Lines - what you can expect
When you call an Agent Dedicated Line, your call will be:
- given priority and answered faster
- put through to an adviser who has at least 12 months experience
- transferred to technicians if necessary to ensure your query is answered wherever possible during your first call
Agent Priority Line for tax credits - what you can expect
For tax credits issues, you can use the nationwide Agent Priority Line for tax credits Tel 0845 300 3943. Your call will be routed to a Contact Centre and will be identified as a call from an agent. The adviser will verify that you are an agent and will be able to deal with your query.
