Child benefit
On this page: check our website, telephone, email, post
Check our website
- When is your next Child Benefit payment due?
- You can check online when your next payment is due by typing in your Child Benefit number
- Child Benefit when your child is aged 16 or over
- Information about Child Benefit if your child starts work or is doing further education or training
Telephone
Child Benefit Helpline
- General help and advice with your Child Benefit
- Opening hours
- 8.00 am to 8.00 pm, seven days a week
Closed Christmas Day, Boxing Day and New Year’s Day
- 0845 302 1444
- For customers who are deaf or hearing or speech impaired:
- 0845 302 1474 (Textphone)
- A textphone allows you to type what you want to say rather than speaking into a mouthpiece. You can use a textphone instead of a voice telephone if you are deaf or have problems with your speech. It is not possible to speak to an adviser by phoning a textphone number.
- If you're calling from abroad please telephone:
- +44 161 210 3086
- We can't give advice on any benefits other than Child Benefit. We can only give you specific information about someone else's claim if they have previously authorised you to act on their behalf.
- Use the HM Revenue & Customs email service
- By submitting information to us directly by using special forms on our website your message is secure, but our email reply to you, which will be sent over the internet, is not. Information sent by email over the internet is not secure and is at risk of being intercepted and read by people other than those it was intended for. If our response to you contains any personal or confidential information we will only reply to you by letter or telephone.
If you have any doubt about the authenticity of an email you receive which claims to have come from HMRC please do not follow any links within the email, disclose any personal details or respnd to it. Forward it to us at:
phishing@hmrc.gsi.gov.uk
Post
- You can write to us at the following address:
Child Benefit Office
PO Box 1
Newcastle Upon Tyne
NE88 1AA
