Online Services feedback form

Please do not include any personal data eg your National Insurance number, tax reference number, date of birth etc on this form.

Please tell us which online service you would like to give feedback about.

1. How satisfied were you with the availability of the online service?





Comments welcome

2. How easy did you find the registration and login process?

Using the HMRC website





Comments welcome

Using the Government Gateway





Comments welcome

3. How easy was it to find your way around the online service?





Comments welcome

4. How satisfied were you with the layout and design of the pages?





Comments welcome

5. If you have special needs how accessible did you find the online service?






Comments welcome

6. Overall, how easy was it to use the online service?





Comments welcome

7. Did you use the ‘Help’ facility?


If Yes, how helpful did you find it?





Comments welcome

8. Did you phone or email the Online Services Helpdesk?


If Yes, how satisfied were you with the service you received?





Comments welcome

9. If you filed a return online, how did you find the speed of submission?





Comments welcome

10. Overall, how satisfied were you with the online service you used?





Comments welcome

11. Please select which user group you fall into:




Thank you for taking the time to complete this questionnaire. All your responses and comments will be taken into account and considered when developing HMRC’s Online Services.