HMRC arrangements for Consultative Forums
In 2006 HMRC undertook a review of the arrangements for its consultative
forums. It recommended a number of changes which were implemented from March
2007 alongside those contained in the Review
of Links with Large Business.
Our forums provide an excellent opportunity for HMRC to consult with our customers
on a wide range of issues. They operate using the following principles which
complement the consultation
framework (PDF 38K) and ensure that they maintain their effectiveness,
customer focus and relevance.
- Issues are to only be addressed in one forum with clear accountability for resolution.
- An HMRC Director has accountability for consultation in his/her area and for resolving any issues.
- All forums are to have clear remits and terms of reference and they will review their activities, terms of reference and membership at least every two years to encourage participation and inclusivity.
- The HMRC Business Customer Unit has responsibility for oversight of consultative forum discussions, and to monitor key issues which arise
- A dedicated page on the HMRC internet will be kept updated to allow for easy identification of relevant forums by businesses and to encourage participation
- All forums will keep a dedicated page on the HMRC website updated with contact details, agendas, minutes to meetings, terms of reference and details of the organisations which make up the regular membership
For further information please email: the HMRC Consultation Co-ordinator
