How to complain

These leaflets can be viewed as PDF files and/or HTML web pages. To view a PDF file you must have Adobe Acrobat Reader installed on your computer. To save a file to your hard drive, right click on the link and choose the save option.


PDF	HTML	Description
C/FS Complaints and putting things right (PDF 61K)		Complaints and putting things right This factsheet explains our complaints procedure and how we set about putting things right when we have made a mistake. (August 2008)
AO1 (PDF 94K)		The Adjudicator's Office for complaints about HM Revenue & Customs and Valuation Office Agency. This leaflet explains how you can complain to the Adjudicator if you are unhappy about the way we have dealt with your tax affairs. The Adjudicator, whose services are free, acts as an impartial referee and hears both sides of a complaint. 2008

Visit the Adjudicator's Office website